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The health, safety and well being of our staff, customers and community are our number one priority. The coronavirus disease (COVID-19) pandemic has changed the way we all function in our daily lives and will continue to do so for some time. We are taking this very seriously and responding by developing extensive, clear policies and protocols to safeguard all staff, customers and visitors to our site.


It is up to each visitor, customer and staff member to assess their level of comfort when determining whether to use our facilities or not. Please do not put yourself, anyone else or our businesses at risk if you are unwell or have any reservations about using our facility. We are small businesses and are dedicated to providing a safe, welcoming space for our community. Please consider all of this before you make any decisions. Government legislation demands that all Ontario residents are legally required under public health orders to isolate for:

  • 14 days if they have returned from international travel or are in close contact with someone with COVID-19;

  • 10 days if they have any symptoms that are not related to a pre-existing illness or health condition. These include, but are not limited to – cough, fever, shortness of breath, runny nose, or sore throat.

In addition:

  • If you have symptoms, or anyone in your household/social circle has symptoms, or you or anyone in your family/social circle has been to a zone that is highly infectious or considered a “hot spot” and you or they might have been exposed – DO NOT VISIT OUR SITE FOR 14 DAYS.

Planet Bayou and Staff will be following ALL government regulations and recommendations regarding preventing the spread of COVID-19.


PLEASE FOLLOW THESE RULES DILIGENTLY – we are all responsible for creating and maintaining a safe and healthy space. If we find anyone not in accordance with these protocols, you will be given a warning and if the behaviour continues, you may be asked to leave. 


Please note that all protocols should be strictly followed and no exceptions are to be made. Please review the following protocols and actions we are taking to ensure your safety and the safety of all staff, visitors and customers.


  • Signage has been put out throughout the entire park;

  • Entrance to food preparation areas, staff shed and VFD hut are for staff only and/or limited to emergency first aid situations;

  • Please respect the Staff Only & Customers Only areas;

  • Hand sanitizer stations have been installed at various sites throughout the Park.

  • Picnic Tables will be marked with a 2-meter radius bubble and will not be allowed to be pulled together for any reason in order to prevent mass gathering of people;

  • New occupancy caps will be in place for the following areas (occupancy cap numbers include staff members):

    • Change Rooms: 1 person – per change room;

    • Toilets: 1 person – per toilet, please respect the Staff Only and Customer Only Toilet;

    • Picnic Tables & Seating Arrangements: 5 people – group occupancy by Ontario Provincial Guidelines with 2-meter minimum buffer between each. Any groups should be ONLY those who are in your family or those in your personal circle that you feel safe with;

    • Staff Trailer: Staff Members ONLY

    • Driving Platform (Treehouse): Staff Members ONLY

    • Container: Staff Members ONLY

  • ALL employees, customers and visitors are required to wash their hands after using the toilet, before eating and if you cough/sneeze into your hands (follow the 20-second hand washing rule or hand sanitizer rule). We also encourage you to regularly use the hand sanitizer for any/all other instances. These are located throughout the program areas for your convenience and safety;

  • Cough/sneeze into your sleeve, preferably into your elbow. If you use a tissue, discard it properly into one of our marked garbage cans and clean/sanitize your hands immediately;

  • Avoid touching your face, particularly eyes, nose and mouth with your hands to prevent from getting infected;

  • BBQ, , slackline, and rope swing will not be available/in use for the general public for the duration of the COVID-19 outbreak. We will restore this service as soon as government guidelines permit;

  • We highly recommend the use of facemasks and please do be prepared for our staff to be wearing them. We also welcome the use of gloves.


  • All common areas and items (rental gear, board racks, chairs, door handles, reception desks, etc.) will be sanitized between customers with approved products;

  • Employees must wash and/or sanitize their hands between customers;

  • We politely remind all visitors and customers that ONLY the Staff Member and Participant are allowed on the riding area, please do NOT approach the riding area when a lesson/session is taking place. There is seating, appropriately distanced, on the grass area for spectators. The ONLY exception to this rule is (1) parent/guardian may be allowed in the riding area with a minor participant where previously agreed with the Staff Member;

  • Staff members will be circulating at all times to ensure that social distancing and protocols are being respected and maintaining the safe and efficient flow of customers to/from the docks;

  • All customers, visitors and accompanying friends/spectators must adhere to all Planet Bayou protocols;


  • Spectators will remain in designated seating/viewing areas and will NOT approach the riding area, driver or participant for any reason;

  • All participants and parents/guardians will be asked to maintain flow in the riding area, leaving shortly after their program if there are incoming participants;

  • New entrance/exit points for the cables will be displayed to avoid traffic/accidental cross over on the riding area between participants;

  • Handles and ropes will be washed between participants. 

  • Rental gear will be available for use -  a fee may be associated with the gear- inquire before arriving .


  • We recommend that you attend Planet Bayou Wake Park only with those in your family or direct personal friendship group;

  • As always, we are accepting pre-bookings only for your activity to ensure that we can plan accordingly to provide the safest experience for you, your group, other customers and our staff;

  • We will be reserving the right to refuse service to anyone who arrives with a fever or cold/flu symptoms. PLEASE NOTE: we have updated our cancellation policy for COVID-19, so if you are feeling poorly, contact us immediately to discuss options for rescheduling.

  • We are small businesses that are dedicated to our customers, visitors, community and staff. If we see anyone putting another person at risk by not adhering to our protocols we will provide a warning and if the behaviour is not suitably rectified – we will ask you to leave.


  • If you have a fever – no matter how gradual – you will be asked to reschedule your appointment and/or not come into work;

  • If you have cold symptoms – such as cough/sneezing/fever – or feel poorly, please stay home. You will not be charged a late cancellation fee – we just ask that you call us as soon as possible;

  • If you have a positive COVID-19 diagnosis, you can return to our facility only after you’ve fully recovered, with a doctor’s note confirming your recovery;

  • If you have recently returned from out of the country, you must remain home for 14 calendar days and return to our program only if you are fully asymptomatic. You will also be asked not to come into physical contact with any staff members or clients during this time;

  • If you’ve been in close contact with someone infected by COVID-19, with high chances of being infected yourself, please consider the safety of your fellow water sport enthusiasts and stay at home. You will also be asked not to come into physical contact with any other staff members or clients during this time.


COVID-19 has changed the way that we function as a society. Please be patient with us as we navigate the changing times and be aware that this policy and associated protocols will be adapted over time as information and regulations change. Please check back regularly for updates on Municipal, Provincial and Federal regulations. Please respect that we remain the right to adjust any of the protocols once they are in practice in order to ensure the safest environment for all staff, customers, visitors and community members.

Stay updated with daily government updates on COVID-19:

  1. Government of Ontario

  2. Government of Canada

  3. Public Health of Ontario

Thank you!!

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